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Returns & Refunds

You must inspect the Goods on delivery or collection.

If you identify any damages or shortages, you must inform us in writing within 14 days of delivery, providing details.

Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.

Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.

We will be under no liability or further obligation in relation to the Goods if:

  1. if you fail to provide notice as set above; and/or
  2. you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
  3. the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
  4. the defect arises from normal wear and tear of the Goods; and/or
  5. the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
  6. You bear the risk and cost of returning the Goods.

Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 10 days after delivery.

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